SHIPMENT & DELIVERY
We ship all orders within 24 hours, or the next working day with DHL.
Normal shipping times are:
Sweden: 1-2 working days
Europe : Next day delivery ( including UK and Switzerland)
United States: 1-2 working days
All shipments to Europe and United States are sent with DHL Express on demand:
You will receive an SMS or email once your shipment has been sent.
In this SMS/email you will find your tracking ID and your link to DHL Express On Demand Delivery.
On Demand Delivery gives you the freedom to choose the preferred delivery method that suits you best
It is very important that you include the correct phone number and email address to the receiver of the order, since DHL will need this to get in contact before carrying out the delivery.
For deliveries to other locations than above, please email us for shipping options to your address: webshop@korbo.se
Local taxes and import duties might apply for deliveries outside EU.
Shipping cost
Free shipping within Europe, on all orders including a basket. Accessory orders have a €5 charge.
Shipping cost to the United States varies on product size; €25 to €98.
Track my order
Once we have dispatched your order, you will receive an email with the tracking number and link to DHL’s tracksite from us.
If you have a question about your specific order - please email webshop@korbo.se
Unclaimed packages
If a package is unclaimed and returned to us, we will charge you for the cost of the return shipping, this will be deducted from your product refund, minimum return cost is €25, this applies to all countries.
Damaged package
If your product arrives with damaged packaging or is damaged itself please email us at webshop@korbo.se within 5 days of receipt, with a photo of the package and product together with your order confirmation for further assistance.
If an item is temporary out of stock, you will be notified in the order confirmation, and the option to wait for the new delivery date or to receive a full refund is given.
PAYMENTS & ORDER TERMS
Currency: We administrate payments in Euro.
Payment Types: We accept credit card and PayPal payments.
Order Confirmation
You will receive an email that confirms successful payment. If you have any problems processing your payment online or are not certain if your payment was successful please send an email to webshop@korbo.se
Amending or Cancelling an Order
If you would like to amend your order, please send an email to webshop@korbo.se Please note that we are unable to cancel or amend an order once it has been shipped, in such cases you will have to return the product to us after receiving it for a refund. The order has to be picked up from DHL service point and returned to us, if the order is not collected from the service point, we will charge you for the return shipment, a minimum of €25 will be deducted from your refund.
Local Duties and Taxes
All prices include VAT for orders within EU. Outside EU additional costs such as customs charges and/or local taxes may apply.
Discount code
Add the code and click Apply button at Checkout, the discount will automatically be calculated. Please be careful with uppercase or lowercase letters when entering the code.
Error
In the case of an error on the Korbo website we reserve the right to refund your order prior to the goods being dispatched. Every care has been taken to ensure that the descriptions and specifications of Korbo products are correct.
RETURNS
You have the right to return products, that have been purchased on korbo.se, within 14 days after receiving them, with a full refund. Before returning a product email us webshop@korbo.se to receive a return number & shipping labels and return cost. When you return a product to us, you will be required to pay for the return postage, unless we have made a mistake. When you have the return label, you drop the package of at your nearest DHL point. A full refund, minus return shipping costs will be made on the receipt of the return, normally 2-5 days, to the credit card or paypay account used for purchase.
The returned product shall be in an unused and undamaged state. Products damaged will not be compensated for. For countries outside EU,additional duties and/or taxes will not be refunded.
Products purchased elsewhere, please contact the store directly. For any other questions about returns, please email webshop@korbo.se
Warranty
All products purchased on Korbo.se are covered by the Sale of Goods Act two-year warranty, which means you can submit a claim about a product defect up to 2 years after the date of purchase. The warranty does not apply in cases of improper use, wear and tear or lack of maintenance. Please contact us immediately when you have a complaint for us to evaluate. Send an email to webshop@korbo.se with details of your claim, product, picture of product and purchase date.